A New Jersey resident has filed a lawsuit against a Verizon Wireless customer service representative who allegedly called her repeatedly, telling her to “please don´t come to [her] house” and to “stop lying to me.”
The woman, who is white, was in the process of purchasing a smartphone on Nov. 1, and when she contacted the representative she was told to “make sure you keep [her home] safe.”
After she told the representative that she did not want to receive unwanted calls, she received a text message that said, “It is important to me that you stop lying to my family and [to] please don’t [come] to my home.”
The man who allegedly sent the text message was later arrested and charged with making terroristic threats.
The New Jersey man is expected to be arraigned in Superior Court on Monday.
Read moreThe woman, a resident of Edison, New Jersey, has filed her lawsuit against Verizon Wireless on behalf of herself and her family.
She alleged in the lawsuit that she was made to feel “uncomfortable, humiliated, embarrassed and frightened” when she attempted to return the phone to the Verizon rep because the company did not provide her with a valid PIN code.
The woman told NJ Advance Media that she contacted Verizon Wireless to complain about the voicemail on Nov 12 and was told that she could not receive the phone from the rep.
However, the woman was told the phone had been sold, so she did get a new phone with a different PIN.
“The message was that they were selling the phone, and I should have gotten it from Verizon, or else Verizon would not have sold it to me,” the woman told the news outlet.
“It made me feel uncomfortable, and it made me scared.”
The woman said that she tried to return her phone but was told it would be returned at a later date.
“I was so disappointed.
Verizon did not give me a phone, so why did they not get me one from Verizon?” she told NJ.com.
The woman said the rep also told her she would receive “a call back” after the phone was returned.
When contacted by NJ Advance News, Verizon Wireless declined to comment.